The accommodation at the Royal Sands Resort & Spa is spectacular. the staff members, from waiters to front desk, are great and perfect. - Having a specialty restaurant for dinner is a great feature of the resort.

all was graet

The location was stunning for Cancun, very close to the night life and shopping mall, Mayan ruins, zip lines, water sports and shopping and the Cancún and the Royal Sands. Our suite was stylish right on the beach-beautiful view...

Really great breakfast included, and it's nice and hot. you're super close to two cool malls for shopping! 🥐

This hotel is not worth the all inclusive pricing. The food and beverages were so terribly poor quality that we ended up paying to eat elsewhere. E.G. pizzas served were microwaved frozen pizzas. When we did order room service on 2 occasions, it took 1 1/2 hours to arrive, despite ordering juice, bread and cereal. Our finished room service trays were then left outside our room for 3 days before staff took it away. The pool area was rowdy, unclean and the behaviour of other guests significantly affected our enjoyment e.g. chairs pulled into pool and left floating, parents skulling drinks and doing shots (and yelling, egging each other on) in the pool bar with their children in floaties watching on. There was clearly intoxicated people yelling and screaming all afternoon in the pool and at the pool bar, however they continued to be served alcohol. Don't get me wrong- I enjoy drinking- but the behaviour was crude, unsafe and obnoxious. I would therefore not recommend staying here if you had children, and I would also not stay here as a couple (as we were)!

Spectacular accommodation with great and perfect staff members from a waiter.

Very very bad views from the window.

Comfortable beds, tidy rooms with a simple and cozy vibe. 😉

The rooms here have balconies, a great view, king-sized beds, and the staff is really friendly.

We booked suite with sea view.

Spacious one bedroom suite with large balcony. Good family hotel but not so much for a solo traveler.

No room service, no laundry service

The suite has a great ocean view and comes with coffee and tea makers, fridges, and an oven. They serve delicious and hearty breakfasts that cater to everyone's tastes. 🌅

The rooms are well-maintained and include coffee and tea making facilities, a refrigerator, and an oven. The view of the ocean is amazing.

The hotel was perfectly clean with very very helpful and top-class staff with the service and level of professionalism offered by ALL of their personnel. The location was perfect and magnificent for walking around an enclosed mall.

The facilities at this place were well-maintained and the inclusive hot breakfast offered a variety of delicious food, making our stay wonderful.

Outstanding service thorughout the trip. We really enjoyed the entire facility. The in house travel agent at Thomas Moore was incredibly helpful with trips around the area and coordinting transport to and from the airport. The in house concierge was very helpful in identifying the sights to see as well as coordinating reservations at numerous restaurants. I highly recommend this resort!